METTME PRIVACY POLICY

Effective Date: February 16, 2026

Last Updated: February 16, 2026

Welcome to the MettMe Privacy Policy! We know privacy policies can be a slog, so we’ve done our best to write this one clearly and honestly. This Policy explains how MettMe Inc. (“MettMe,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use the MettMe app, website, and related services (the “Service”). We recommend reading this alongside our Terms and Conditions.

MettMe is a global service based in the United States. Your information will be sent to and used in the United States regardless of the country you live in. We have built this Policy to be compliant with the GDPR (for users in the EU, EEA, UK, and Switzerland) and the CCPA (for California residents), as well as other applicable privacy laws worldwide.

 

1. INFORMATION WE COLLECT

1.1 Information You Give Us Directly

When you use MettMe, you share information with us, including:

Account information: your name, email address, phone number, date of birth, and password

Profile information: photos, bio, gender identity, sexual orientation, relationship mode (serious, exploring, casual, open), emotional availability, and communication preferences

Sensitive information: information about your religion, ethnicity, political views, or other characteristics you voluntarily include in your profile. This is collected only with your explicit consent and is used to help you connect with compatible people

Messages: the content of messages you send through the app (we use automated scanning to detect safety violations — see Section 1.2)

Event information: event preferences, dietary requirements, and accessibility needs when you register for events

Payment information: billing details processed by our payment partners (Stripe, Apple Pay, Google Pay, PayPal). We do not store full card numbers

Verification data: if you use our photo check, photo verification, or ID verification features, we may collect selfie images, facial geometry data, and government-issued ID details. See Section 1.4 for more on biometric data

Support communications: your messages to our customer support team

1.2 Information We Collect Automatically

When you use MettMe, we automatically collect:

Device and technical data: device type, model, OS version, app version, unique device identifiers (IDFA, Android Advertising ID), browser type, IP address, mobile network

Usage data: features used, screens viewed, time spent in-app, swipes, matches, messages sent, events attended, clicks, and in-app purchases

Location data: approximate location from your IP address; precise GPS location only if you grant permission (used for nearby matching and event recommendations). You can disable location access in your device settings at any time

Message scanning: our automated systems scan messages for content that may violate our Terms or Community Guidelines (e.g., illegal content, scam patterns). Human moderators may review flagged content. This is necessary to keep our community safe

Cookies and tracking technologies: see Section 9 for details

1.3 Information We Receive from Third Parties

Social media: if you connect your Facebook, Instagram, or Spotify account, we receive the profile data you authorize

Payment processors: transaction confirmation and fraud prevention signals

Safety databases: where legally permitted, we may check names or IDs against public sex offender registries and other law enforcement databases

Analytics providers: aggregated data about app performance and user behavior

Other users: reports or information submitted about your profile or conduct

1.4 Biometric and Sensitive Data

If you use our photo verification or ID verification features, we may collect biometric identifiers or biometric information (as defined under applicable law), including facial geometry data derived from your selfie images. This data is:

Used only for identity verification purposes

Stored securely on encrypted servers (AWS)

Not shared with other users or sold to third parties

Retained only for the life of your account and deleted upon account closure

Handled in compliance with applicable biometric privacy laws (including Illinois BIPA where applicable)

Biometric data collection is clearly flagged in-app before collection, and you may decline verification features without losing access to core app functionality.

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes, and only as far as necessary for each purpose:

2.1 To Provide the Service

Create and manage your account

Run our matching algorithms and recommender systems (see Terms Section 3)

Enable messaging, voice/video calls, and other communication features

Organize and recommend events

Process payments and manage subscriptions

2.2 Safety and Security

Detect, prevent, and investigate fraud, scams, abuse, harassment, and safety threats

Verify user identity and authenticity

Scan messages for illegal content or community guideline violations (automated and human review)

Check profiles against sex offender registries and law enforcement databases where permitted

Enforce our Terms and Community Guidelines

2.3 Personalization and Improvement

Personalize your experience and improve match quality over time

Analyze usage patterns and develop new features

Test and optimize the app (A/B testing)

2.4 Communications

Send account-related notifications (security alerts, subscription updates, event confirmations)

Notify you of matches, messages, and event invitations

Send promotional or marketing communications (only with your consent; opt out anytime)

Respond to your support requests

2.5 Legal and Compliance

Comply with applicable laws and regulations

Respond to lawful legal processes (subpoenas, court orders)

Prevent harm and protect the safety of users and the public

2.6 Legal Bases for Processing (GDPR)

For users in the EEA, UK, and Switzerland, our legal bases for processing are:

Performance of contract: to provide the Service as agreed in our Terms

Legitimate interests: for safety/security, fraud prevention, service improvement, and analytics — balanced against your rights

Consent: for optional features like precise location, marketing communications, social media linking, and biometric verification. You may withdraw consent at any time

Legal obligation: to comply with applicable laws and respond to lawful legal requests

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. Here is who we share it with and why:

3.1 Other MettMe Users

Your profile (name, age, photos, bio, relationship mode) is visible to other users whose preferences align with yours. Messages you send are visible to the recipients. Even after you delete your account, content you sent to others may remain visible to them.

3.2 Service Providers

We work with trusted third-party providers who help us operate the Service:

Cloud infrastructure: Amazon Web Services (AWS), Google Cloud Platform

Payment processing: Stripe, PayPal, Apple Pay, Google Pay

Identity verification: Jumio, Onfido (for photo and ID checks)

Analytics: Google Analytics, Firebase, Mixpanel

Customer support: Zendesk, Intercom

Messaging/notifications: Twilio, SendGrid

Content moderation: automated tools and human review teams

Safety database providers: third-party sex offender registry checking services

All providers are bound by data processing agreements and may only use your data to perform services for us.

3.3 Legal Requests and Safety

We may share your information when required by law or when we believe disclosure is necessary to protect the safety of any person or to prevent illegal activity — for example, in response to a court order, subpoena, or valid law enforcement request.

3.4 Business Transfers

If MettMe is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information in other circumstances with your explicit consent, such as when you connect third-party services or participate in co-branded promotions.

3.6 Aggregated/Anonymized Data

We may share de-identified, aggregated statistical information (e.g., “70% of users in their 20s prefer the ‘exploring’ mode”) for research, partnership, or industry reporting purposes. This data cannot identify you.

4. DATA RETENTION

We retain your data as long as your account is active, plus a limited time afterward:

Account data: retained while active. Accounts may be restorable for 28 days after deletion; permanent deletion occurs after that

Inactive accounts: we begin deleting data for accounts that have been inactive (no login, no activity) for 4 or more years

Messages: content previously shared with other users may remain visible to those users after your account is deleted

Payment records: retained for 7 years for tax and audit compliance

Safety and verification records: retained for up to 5 years for fraud prevention and to prevent re-registration of banned users

Biometric data: deleted upon account closure

Legal hold: data involved in ongoing legal proceedings may be retained until the matter is resolved

To request deletion of your data, email privacy@mettme.com or use the in-app deletion tool.

5. YOUR RIGHTS AND CHOICES

5.1 Rights Available to All Users

Access: request a copy of your personal data (available via the in-app “Download My Data” tool)

Correction: update your profile information in the app at any time

Deletion: delete your account in app settings or by contacting privacy@mettme.com

Marketing opt-out: unsubscribe from promotional emails via any email’s “unsubscribe” link, or adjust notification settings in-app

Location opt-out: disable location access in your device settings (iOS: Settings > Privacy > Location Services; Android: Settings > Location > MettMe)

5.2 GDPR Rights (EEA, UK, Switzerland)

You have the right to: access your data; correct inaccuracies; request deletion; restrict or object to certain processing; request data portability; withdraw consent at any time (without affecting past lawful processing); and lodge a complaint with your local supervisory authority. Find your authority at https://edpb.europa.eu/about-edpb/board/members_en.

To exercise these rights, contact our Data Protection Officer at privacy@mettme.com. We will respond within 30 days (or as required by law).

5.3 CCPA Rights (California Residents)

California residents have the right to: know what personal information we collect, use, disclose, and sell; request deletion of your personal information; opt out of the sale of personal information (note: we do not sell personal information); and receive equal service and price regardless of whether you exercise your privacy rights.

To submit a CCPA request, email privacy@mettme.com or call 1-XXX-XXX-XXXX. We will verify your identity before processing the request. You may designate an authorized agent to make requests on your behalf.

5.4 Other State Privacy Laws

If you reside in Virginia, Colorado, Connecticut, Texas, or another US state with a comprehensive privacy law, you may have additional rights. Contact privacy@mettme.com to exercise your rights.

6. SECURITY

We take data security seriously and use industry-standard safeguards:

Encryption in transit: TLS/HTTPS for all data transmissions

Encryption at rest: AES-256 for stored sensitive data

Cloud infrastructure: AWS with SOC 2 and ISO 27001 certifications

Access controls: role-based access, multi-factor authentication for staff

Regular security audits, penetration testing, and vulnerability assessments

Data breach response plan with regulatory notification procedures

Despite these measures, no system is 100% secure. We cannot guarantee absolute security of your information. If a data breach occurs that is likely to affect your rights and freedoms, we will notify you in accordance with applicable law.

7. CHILDREN’S PRIVACY

MettMe is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we discover that a user is underage, we will immediately terminate their account and delete all associated data. If you believe a minor has created an account, please notify us at privacy@mettme.com immediately. We deploy age detection measures, including automated keyword scanning and behavioral signals, to identify and remove underage users.

8. INTERNATIONAL DATA TRANSFERS

MettMe is headquartered in the United States. Your information will be transferred to and processed in the US and other countries where we or our service providers operate. These countries may have different data protection laws than your own.

For transfers from the EEA, UK, or Switzerland to the US or other third countries, we use:

Standard Contractual Clauses (SCCs) approved by the European Commission

Adequacy decisions (where applicable)

Other legally recognized transfer mechanisms

You may contact privacy@mettme.com for more information about our data transfer safeguards.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, SDKs, and similar tracking technologies on our website and app to understand how you use MettMe and to personalize your experience.

Types of Cookies We Use:

Essential cookies: required for the app/website to function (login sessions, security)

Analytics cookies: help us understand usage and improve the Service (Google Analytics, Firebase, Mixpanel)

Preference cookies: remember your settings and preferences

Advertising cookies: deliver personalized ads on MettMe and partner platforms

You can manage cookies through your browser settings. Disabling certain cookies may affect functionality. For advertising opt-outs:

iOS: Settings > Privacy & Security > Tracking (or Limit Ad Tracking)

Android: Settings > Google > Ads > Opt out of Ads Personalization

Web: www.aboutads.info/choices or www.networkadvertising.org/choices

MettMe does not currently respond to “Do Not Track” browser signals, as no industry standard exists. We will update this Policy if that changes.

10. THIRD-PARTY LINKS AND SERVICES

MettMe may link to third-party websites, apps, or services we do not control. We are not responsible for their privacy practices. Please review the privacy policies of any third-party services you access through MettMe.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via email (to your registered address) and/or a prominent in-app notice at least 30 days before the changes take effect. The most current version always governs our use of your data. Check the “Last Updated” date at the top of this Policy to see when it was last revised.

12. CONTACT OUR DATA PROTECTION OFFICER

For any privacy-related questions, requests, or concerns:

MettMe Inc. — Data Protection Officer

United States of America

Email: info@mettme.com

Website: www.mettme.com/privacy

We will respond to all privacy requests within 30 days, or as required by applicable law.